Shipping policy
Last updated: [DATE]
1. Destinations, delivery times and rates
| Destination | Delivery time | Price | Free shipping |
|---|---|---|---|
| Continental US | 2–5 business days | $5.99 | Orders over $75 |
| Puerto Rico | 1–3 business days | $5.99 | Orders over $75 |
| Express — US & Puerto Rico | 1–2 business days | $29.99 | — |
| Alaska, Hawaii & US territories (incl. USVI, Guam, APO/FPO) | 3–7 business days | $9.99 | — |
| International | 6–15 business days | From $24.99 | — |
Delivery times start when the order ships and are estimates provided by the carriers (mainly USPS, UPS and FedEx). The final shipping cost is always shown at checkout before you pay. [Check that these rates match Shopify → Settings → Shipping and delivery.]
2. Where we ship from
We ship from our locations in Florida and Puerto Rico. Each order ships from the location that has the products in stock and is closest to you, so an order may occasionally arrive in more than one package.
3. Order processing
Orders placed before 2 PM Eastern Time, Monday to Friday, ship the same business day. Later orders, and orders placed on weekends or US federal holidays, ship the next business day. During major releases, processing can take up to 3 business days. When your order ships, we email you the tracking number.
4. Packaging
Every order is packed to arrive in collector condition: double box, corner protectors and void fill. Graded cards travel in a bubble sleeve inside a rigid box; singles in a sleeve and toploader. Merch ships in a protective mailer.
5. Pre-orders
Pre-order products ship on or right after their official release date. If an order contains both pre-order and in-stock items, everything ships together once all items are available, unless you place separate orders. If the release date changes, we will email you.
6. Sales tax, duties and international orders
Sales tax (such as Florida sales tax or the Puerto Rico IVU) is calculated at checkout. Shipments within the US and Puerto Rico have no customs duties. International orders may be subject to import duties, taxes and customs fees charged by the destination country; these are paid by the recipient and are not refunded if a parcel is refused. Some products cannot be shipped to certain countries.
7. Address and failed delivery
Please check your address carefully. We can ship to PO boxes and APO/FPO addresses with USPS only. If a parcel is returned to us because the address was wrong or it was not collected, we will contact you to reship it, with a new shipping charge, or refund the products minus the original shipping cost.
8. Insurance, signature and incidents
- Orders over $200 are insured and may require a signature on delivery.
- If your parcel arrives damaged, take photos of the package and products and contact us within 48 hours.
- If tracking has not updated for 5 business days, or tracking shows "delivered" but you did not receive it, contact us and we will open a claim with the carrier. Once the claim is resolved, we send a replacement or refund.
9. Contact
Questions about shipping: [EMAIL] · [PHONE]