Help center
FAQ
Quick answers about orders, shipping, pre-orders, returns and Step Club.
Are your products 100% authentic?
Yes. Every product comes from official distributors and arrives factory sealed. We never sell resealed or weighed packs.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay — including Shop Pay Installments, 4 interest-free payments — PayPal, Apple Pay and Google Pay. All available methods are shown at checkout, which is secured by Shopify. Sales tax (for example Florida sales tax or Puerto Rico IVU) is calculated at checkout based on your shipping address.
Can I change or cancel my order?
Yes, as long as it has not shipped. Contact us as soon as possible with your order number and we will update or cancel it.
How long does shipping take?
2–5 business days to the continental US, 1–3 business days to Puerto Rico and 1–2 business days with Express. Orders placed before 2 PM ET on business days ship the same day. See the Shipping page for all rates.
Do you ship internationally?
Yes, we ship to most countries. The rate is calculated at checkout. Import duties, taxes and customs fees are charged by the destination country and are paid by the recipient.
Which languages do you sell?
English, Spanish and Japanese products. You can pick the language on each product page; the cards show EN / ES / JP when several are available.
How do pre-orders work?
You reserve the product today and it ships on its official release date. Your unit is guaranteed. You can cancel for a full refund at any time before it ships.
What happens if a release date changes?
Release dates are set by the publisher and sometimes change. We will email you with the new date and you can keep your pre-order or cancel it for a full refund.
Can I return an opened booster pack?
No. Sealed products can be returned within 30 days only if they are unopened, with the factory seal intact, because once opened the contents can no longer be verified. Faulty, damaged or wrong items are always covered.
How are graded cards checked and shipped?
We verify every certificate number with the grading company (PSA, CGC or BGS) before listing. Graded cards ship insured in a bubble sleeve inside a rigid box.
How do I earn Step Club points?
Sign in with Shop and you earn 1 STP for every dollar you spend. Points unlock levels, early access to pre-orders, free packs and members-only giveaways.
Which games do you sell?
Sealed product and single cards from Pokémon, One Piece, Dragon Ball Super Fusion World, Disney Lorcana, Topps Baseball, Topps Basketball and Topps Disney. We also make our own Pokémon-inspired merch (tees, hoodies and playmats). Browse everything on the Shop by game page.
Still have questions?
Our team answers every message, usually within 24 hours on weekdays.