Returns

30 daysto request a return

5–10 daysto receive your refund

48 hto report a damaged or wrong item

How to return an item

1
Tell us
Within 30 days of delivery, send us your order number and the items you want to return using the contact form or by email.
2
Send it back
We reply with the return address and instructions. Pack the product securely in its original condition and ship it with tracking.
3
Get refunded
Once we receive and inspect the item, we refund your original payment method within 5–10 business days.

Sealed products (booster packs, boxes, ETBs, hobby and blaster boxes, tins) can only be returned unopened, with the original factory seal and shrink-wrap intact. Opened sealed product cannot be returned, because its contents can no longer be verified.
Graded cards must be returned in the same slab, with the certificate label and any security seals untouched.
Singles must be returned in the same condition, in the sleeve and toploader they were shipped in.
Merch must be unworn, unwashed and with its original tags. Need a different size? We exchange it.
Original shipping costs are not refunded and return shipping is paid by the customer, unless the item is faulty, damaged or not what you ordered.

Damaged or wrong item: contact us within 48 hours of delivery with photos. We cover all costs and send a replacement or a full refund.
Pre-orders: you can cancel at any time before the order ships and get a full refund.
Final sale: mystery boxes and items marked "Final sale" cannot be returned unless they arrive damaged or wrong.

Our team answers every message, usually within 24 hours on weekdays.