Help center
Shipping
Fast, tracked and packed like a vault. Here is everything you need to know about how we ship your order.
Rates & delivery times
Rates are for reference. The final shipping cost and any sales tax are always shown at checkout before you pay.
Same-day dispatch
Orders placed before 2 PM ET (Mon–Fri) ship the same day. Later orders ship the next business day.
Collector-grade packaging
Double box, corner protectors and void fill. Graded cards travel in bubble sleeves inside a rigid box.
Tracking on every order
You get an email with your tracking link as soon as your parcel leaves our warehouse.
Insured high-value orders
Orders over $200 are fully insured and may require a signature on delivery.
Pre-orders
Pre-order products ship on or right after the official release date shown on the product page.
If your order mixes pre-order and in-stock items, the whole order ships together once everything is available. Want the in-stock items now? Place two separate orders.
Damaged, lost or late parcels
If your parcel arrives damaged, please take photos of the box and the product before opening anything further and contact us within 48 hours. If tracking has not updated for 5 business days, write to us and we will open a claim with the carrier.
Whatever happens, we cover it: you will receive a replacement or a full refund.
Still have questions?
Our team answers every message, usually within 24 hours on weekdays.